dg111 Privacy Policy — How We Protect Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how dg111 ("dg111", "we", "us", or "our"), operating at dg111.io, collects, uses, stores, discloses, and protects the personal information of registered players and website visitors ("you", "your") who access the dg111 platform from Bangladesh and other jurisdictions.

dg111 is committed to handling your personal data with transparency, integrity, and in accordance with recognised data protection principles. This Policy applies to all personal data processed in connection with your use of the dg111 website, mobile web interface, sportsbook, live casino, and any associated customer support channels.

By registering a dg111 account or by continuing to use the dg111 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the dg111 platform and contact [email protected] to request account closure.

Data We Collect

2.1 Information You Provide Directly

When you register a dg111 account, complete KYC identity verification, make a deposit or withdrawal, contact our support team, or participate in any promotional activity, you directly provide us with personal information. This includes, but is not limited to:

• Your full legal name as it appears on your government-issued identification document.
• Your date of birth, used to verify that you meet the minimum age requirement of 21 years.
• Your residential address in Bangladesh, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Your email address and mobile phone number, used as primary communication channels.
• Your payment method details, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account information. dg111 does not store full mobile banking PINs or passwords.
• Copies of identity documents submitted for KYC verification, such as your National Identity Card (NID), passport, or driver's licence.

2.2 Information Collected Automatically

When you access the dg111 platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This data includes your IP address, device identifiers, browser type and version, operating system, referring URLs, pages visited within the dg111 platform, game sessions accessed, and timestamps of all interactions. This information is used primarily for security, fraud detection, and service optimisation purposes.

2.3 Information from Third Parties

dg111 may receive personal data about you from third-party sources in limited circumstances. These include identity verification service providers engaged to assist with KYC compliance, payment processors such as bKash, Nagad, Rocket, and Upay who may confirm transaction statuses, and fraud detection partners who provide risk signals associated with specific device or network identifiers. Any data received from third parties is processed under the same data protection standards as data collected directly from you.

How We Collect Your Data

dg111 collects your personal data through the following primary channels:

• Account Registration Form: You provide identity, contact, and age information when creating your dg111 account.
• KYC Verification Portal: You upload identity and address documents when completing the mandatory verification process.
• Cashier and Payment Gateway: You provide payment method details when making deposits or withdrawal requests in BDT.
• Platform Activity Logging: Your device and usage data is collected passively as you navigate the dg111 website, sportsbook, and casino sections.
• Customer Support Interactions: Data is collected and retained when you contact dg111 via live chat, email, or any other support channel.
• Cookies and Tracking Technologies: Small data files are stored on your device as described in Section 6 of this Policy.
• Promotional Participation: If you opt into seasonal promotions — such as those tied to Eid, Pohela Boishakh, BPL cricket fixtures, or T20 World Cup events — additional preference data may be collected with your explicit consent.

How We Use Your Personal Data

dg111 uses your personal data for specific, defined purposes only. We do not use your data for any purpose that is incompatible with the purposes stated at the time of collection. The primary purposes for which dg111 processes your personal data are as follows:

• Account Operation: To create, maintain, and administer your dg111 player account, including processing login authentication and account settings management.
• Identity Verification: To verify your age (minimum 21 years), identity, and address as required by our responsible gaming and fraud prevention obligations.
• Payment Processing: To process BDT deposits and withdrawals through your nominated payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and to maintain accurate transaction records.
• Responsible Gaming Compliance: To monitor your gaming activity for indicators of problem gambling behaviour, to enforce self-exclusion and deposit limit requests, and to fulfil our player protection commitments.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bot activity, multi-accounting, and other prohibited conduct as defined in the dg111 Terms & Conditions.
• Customer Support: To respond to and resolve your enquiries, complaints, and disputes via our 24/7 English-language support team.
• Legal and Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) record-keeping requirements and responding to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the dg111 platform.
• Marketing Communications: To send you promotional information about dg111 offers, bonuses, and seasonal campaigns — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

Data Sharing & Disclosure

5.1 Third Parties We Share Data With

dg111 does not sell, rent, or trade your personal data. We may share your personal information with third parties only in the following specific circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other BDT payment partners, solely to process deposit and withdrawal transactions on your behalf.
• KYC and Identity Verification Providers: Third-party identity verification services engaged to validate your identity documents and confirm age eligibility.
• Fraud and Risk Management Partners: Technology providers who assist dg111 in detecting and preventing fraudulent activity, multi-accounting, and bot access.
• Game Software Providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming receive only the technical session data necessary to serve their game content. These providers do not receive your full identity or financial data.
• Legal and Regulatory Authorities: dg111 will disclose personal data to competent legal authorities where required to do so by law, court order, or lawful regulatory request.
• Business Successors: In the event of a merger, acquisition, or transfer of material business assets, player personal data may be transferred to a successor entity under equivalent data protection obligations.

5.2 International Transfers

Some of dg111's technology and service partners operate servers and infrastructure outside of Bangladesh. Where personal data is transferred internationally, dg111 ensures that appropriate contractual safeguards are in place to maintain a standard of data protection equivalent to this Policy. No personal data is transferred to third parties in jurisdictions that do not provide adequate data protection standards without appropriate contractual protections.

Cookies & Tracking Technologies

6.1 What Cookies We Use

dg111 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform securely and to improve your experience. The types of cookies used by dg111 are as follows:

• Strictly Necessary Cookies: Essential for the operation of your dg111 session, including authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: Remember your language preferences, display settings, and other customisation choices you have made within the dg111 platform.
• Analytics Cookies: Collect anonymised data about how players navigate the dg111 platform, which sections are most visited, and how the sports betting and casino features are used. This data is used in aggregate form only for platform improvement.
• Security Cookies: Used by dg111's fraud detection and risk management systems to identify unusual access patterns, suspected bot activity, or concurrent session anomalies.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from logging into your dg111 account and accessing the sportsbook and casino features. dg111 does not use third-party advertising cookies or cross-site tracking pixels.

Data Retention

dg111 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active dg111 account is retained for the lifetime of the account and for a period of five years following permanent account closure.
• Financial Transaction Records: Records of all BDT deposits, withdrawals, and betting transactions are retained for a minimum of five years following the date of the transaction, consistent with financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure.
• Support and Communications Records: Customer support chat transcripts and email correspondence are retained for three years following the date of the interaction.
• Technical and Log Data: Server log and session data is retained for a maximum of 12 months, after which it is automatically purged or anonymised.
• Marketing Preference Data: Records of your marketing consent or opt-out status are retained for the duration of your account, plus three years, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted from dg111 systems or anonymised such that it can no longer be attributed to any identifiable individual.

Data Security

dg111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the dg111 platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data stored in dg111 databases is encrypted at rest. Financial authentication credentials such as mobile banking PINs are never stored on dg111 servers.
• Access Controls: Access to personal data within dg111's internal systems is strictly limited to authorised personnel on a need-to-know basis. Access is governed by role-based permissions and audit logging.
• Fraud Detection Systems: Automated fraud detection tools monitor platform activity in real time for indicators of account compromise, unusual transaction patterns, and unauthorised access attempts.
• Secure Payment APIs: All BDT payment processing is conducted through the secure, verified APIs of bKash, Nagad, Rocket, Upay, and affiliated banking partners. dg111 does not handle raw payment credentials.
• Security Incident Response: dg111 maintains a security incident response procedure. In the event of a data breach that poses a material risk to your rights, dg111 will notify affected players and take appropriate remedial action without undue delay.

Your Rights Over Your Personal Data

As a dg111 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data that dg111 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data dg111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that dg111 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations. Note that data subject to AML or legal record-keeping requirements cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: You may request that dg111 restrict the active processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where dg111 relies on legitimate interest as the lawful basis, in circumstances where your individual rights and interests override dg111's legitimate interests.

Children & Minors

The dg111 platform is strictly for adults aged 21 and over. dg111 does not knowingly collect, process, or retain personal data from any individual under the age of 21. The platform's registration process requires users to confirm their date of birth and age eligibility, and KYC verification includes documentary confirmation of age.

If dg111 discovers or is informed that personal data belonging to an individual under the age of 21 has been collected, that data will be deleted immediately, the associated account will be permanently closed, and any funds held in that account will be handled in accordance with our underage account closure procedure as set out in the dg111 Terms & Conditions.

Parents or guardians who believe that a minor may have registered a dg111 account are urged to contact our support team at [email protected] immediately. We take underage access extremely seriously and will act on all such reports without delay.

Marketing Communications

dg111 may send you promotional communications about bonus offers, seasonal campaigns (including those tied to Eid, Pohela Boishakh, Victory Day, BPL fixtures, IPL, ICC T20 World Cup events, and other occasions relevant to Bangladesh players), new game launches, and platform updates. Marketing communications are sent by email or in-platform notification only.

dg111 will send marketing communications only where you have provided explicit consent during the account registration process or through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your dg111 account dashboard, or by contacting [email protected] with the request "Unsubscribe from marketing".

dg111 does not send marketing communications to any player who has activated a self-exclusion, cooling-off period, or account restriction under our responsible gaming tools. We also do not use third-party advertising networks to serve targeted advertisements to dg111 players on external websites or platforms.

Third-Party Links

The dg111 platform may contain references to third-party game providers and payment partners. While dg111 takes care to work only with reputable partners, this Privacy Policy applies solely to data processing conducted by dg111 itself. Third-party services — including game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming, and payment partners including bKash, Nagad, and Rocket — operate under their own privacy policies and data protection practices.

d g111 is not responsible for the privacy practices of any third-party provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your dg111 account, particularly when making payments via bKash, Nagad, Rocket, or Upay, as those transactions are governed by the respective provider's own terms and privacy notice.

Policy Updates

dg111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, dg111 will notify registered players via the email address associated with their account and will post the updated Policy on this page with a revised "Last Updated" date at the top of the document.

Your continued use of the dg111 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the dg111 platform and contact [email protected] to request account closure before the effective date of the updated Policy.

We recommend that all dg111 players review this Privacy Policy periodically to remain informed of how your personal data is being handled. The date at the top of this document always reflects the most recent revision.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dg111 handles your personal data, please contact our dedicated privacy and support team using the details below. All privacy-related enquiries are handled by our English-speaking support staff, available 24 hours a day, 7 days a week.

When submitting a data rights request by email, please include your registered dg111 account username, the email address associated with your account, a clear description of your request (e.g., "Right of Access Request" or "Data Deletion Request"), and a copy of a valid identity document for verification purposes. dg111 will acknowledge receipt of your request within 72 hours and will provide a substantive response within 30 calendar days.