dg111 Terms & Conditions — Your Complete Player Agreement

Definitions

In these Terms & Conditions, the following definitions apply throughout unless the context requires otherwise:

• "dg111" refers to the online betting and casino platform operating at dg111.io, including all associated products, services, and digital interfaces.
• "Player" or "You" means any individual who has registered a dg111 account or who accesses the dg111 platform in any capacity.
• "Account" means the registered player account associated with a unique username and password on the dg111 platform.
• "Platform" means the dg111 website, mobile web interface, and any affiliated software applications through which dg111 services are accessed.
• "BDT" means Bangladeshi Taka, the exclusive currency used for all financial transactions on the dg111 platform.
• "Bonus" means any promotional credit, free spin, enhanced odds offer, or other incentive issued by dg111 to a Player's account.
• "Wagering Requirement" means the minimum real-money betting turnover that must be completed before Bonus funds or Bonus-derived winnings become eligible for withdrawal.
• "Sportsbook" means the dg111 sports betting product, primarily covering cricket markets including BPL, IPL, T20 World Cup, and ICC tournaments.
• "Casino" means the dg111 live dealer and RNG casino product, including all slot titles, table games, and live dealer streams available on the platform.
• "Self-Exclusion" means the voluntary account restriction mechanism by which a Player requests that dg111 block access to their account for a specified or indefinite period.

Acceptance of Terms

By registering a dg111 account, by accessing the dg111 platform as a guest, or by placing any bet or wager through any dg111 product, you unconditionally agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and dg111.

If you do not agree with any provision of these Terms, you must immediately cease using the dg111 platform and, if you hold a registered account, contact support at [email protected] to request account closure. Continued use of the platform following any published amendment to these Terms constitutes acceptance of the revised Terms.

Eligibility

Access to and use of the dg111 platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and on a continuing basis throughout account tenure:

• You are aged 21 years or older. dg111 enforces a strict minimum age of 21 for all registered players without exception.
• You are accessing the platform as an individual acting on your own behalf and not on behalf of any third party.
• You are not subject to any self-exclusion, cooling-off, or account restriction that would prevent lawful participation in online betting or casino gaming activities.
• You are not a current employee, contractor, agent, or close family member of a dg111 employee in a role that may create a conflict of interest with platform use.
• You are not using software, bots, scripts, or automated tools to interact with the dg111 platform in any manner not explicitly permitted under these Terms.

Account Registration

4.1 One Account Per Player

Each individual player is permitted to hold exactly one registered dg111 account. The operation of multiple accounts — whether under the same identity, different identities, or shared device or payment credentials — constitutes a material breach of these Terms. dg111 reserves the right to close all associated accounts and forfeit all balances where duplicate account activity is detected.

4.2 Accurate Information

You are required to provide accurate, complete, and current information at the time of registration and to update your account information promptly if any details change. dg111 is not liable for any losses arising from a player's failure to maintain current contact or payment information on their account.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your dg111 username and password. You must not share your account credentials with any third party. Any bet, deposit, withdrawal, or other action performed using your credentials is deemed to have been authorised by you. If you suspect that your account has been accessed without your authorisation, you must contact dg111 support immediately at [email protected].

4.4 Identity Verification (KYC)

dg111 operates a Know Your Customer (KYC) verification process. You may be required to submit copies of a government-issued photo identification document, proof of address, and proof of payment method ownership before withdrawals are processed or at any other point as determined by dg111's compliance procedures. Failure to complete KYC verification within the stipulated timeframe may result in account suspension and withholding of funds pending resolution.

Deposits & Withdrawals

5.1 Supported Payment Methods

dg111 currently supports the following BDT payment channels: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank direct transfer. The availability of specific payment methods may vary and is subject to change. Players are advised to check the Cashier section of their account for current availability.

5.2 Deposit Terms

Minimum deposit amounts are displayed in the Cashier section and may vary by payment method. dg111 does not charge fees on deposits; however, your mobile wallet or bank provider may apply its own transaction fees, which are outside dg111's control. Deposits credited to a dg111 account are available for immediate use in the sportsbook and casino sections.

5.3 Withdrawal Terms

Withdrawals will only be processed to a payment method that is registered to and verified in the name of the account holder. dg111 does not process withdrawals to third-party accounts. Withdrawal requests are typically processed within one to three hours of submission during normal operating conditions. Processing times may be extended during periods of high demand, public holidays, or where additional verification is required.

5.4 Withdrawal of Bonus Funds

Funds derived from bonuses are subject to the wagering requirements specified in the applicable bonus offer. Bonus funds and winnings generated from bonus play that have not met the applicable wagering requirement are not eligible for withdrawal. Real-money funds deposited by a player are not subject to wagering requirements and may be withdrawn at any time, subject to pending KYC verification and minimum withdrawal thresholds.

Bonuses & Promotions

All bonus offers issued by dg111 are subject to individual offer terms and conditions published at the time the bonus is made available. The following general conditions apply to all bonuses unless the specific offer terms state otherwise:

• Bonuses are available to verified account holders aged 21 and over only.
• Each promotional offer may be claimed once per player, per household, per device, and per payment method unless the offer terms explicitly state otherwise.
• Wagering requirements must be satisfied within the time limit specified in the offer terms. Uncompleted wagering requirements will result in the forfeiture of the associated bonus and any bonus-derived winnings at the expiry of the offer period.
• dg111 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, subject to any obligations already incurred in respect of bonuses already credited to a player account.
• Evidence of bonus abuse, collusion, use of automation software, or exploitation of technical errors in connection with any bonus will result in immediate bonus cancellation and may result in account suspension.
• Seasonal promotions linked to Eid, Pohela Boishakh, Victory Day, Bangladesh Premier League fixtures, and ICC tournament schedules are published subject to these same general conditions.

Betting Rules

7.1 General Sportsbook Rules

All bets placed on the dg111 Sportsbook are subject to the event-specific rules published within the relevant betting market at the time of market opening. It is the player's responsibility to read and understand the applicable rules before placing a bet. dg111 does not accept liability for bets placed in error, including bets placed on incorrect selections, incorrect stake amounts, or markets misunderstood by the player.

7.2 Cricket Betting

Cricket markets on dg111 cover BPL, IPL, T20 World Cup, ICC events, and bilateral series involving Bangladesh and other international teams. Match result markets are settled on the official result declared by the relevant governing body. In the event of a match being abandoned, interrupted, or decided by the Duckworth-Lewis-Stern method, settlement will follow the sport-specific rules published in the cricket betting section of the platform.

7.3 In-Play Betting

In-play (live) betting markets are offered at dg111's discretion. Odds on in-play markets reflect real-time match conditions and may be suspended at any time without notice. dg111 reserves the right to void in-play bets where a material technical error results in incorrect odds being displayed at the time the bet was accepted.

7.4 Maximum Winnings

dg111 applies maximum single-bet and daily winnings caps, details of which are published in the Sportsbook rules section and may vary by sport, market type, and event tier. Winnings exceeding the applicable cap will be paid at the cap value. Players are advised to review current winnings limits before placing high-stake bets.

Casino & Games

Casino and live dealer game outcomes on dg111 are determined exclusively by the certified random number generation (RNG) systems operated by the relevant third-party game providers, including but not limited to Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming. dg111 does not control, influence, or have access to the RNG outputs of third-party game providers.

In the event of a technical malfunction during a live dealer or RNG game session that prevents a round from completing normally, the affected round will be voided and the applicable stake returned to the player's account balance. dg111 is not liable for any winnings that would have been generated from a voided round. Players are advised to contact support at [email protected] if they believe a technical error has affected their game session.

Game-specific rules, paytable information, and return-to-player (RTP) percentages are published within each game interface by the respective game provider. Players are responsible for reviewing this information before commencing play.

Prohibited Conduct

The following conduct is strictly prohibited on the dg111 platform and may result in immediate account suspension, permanent closure, and forfeiture of account balances:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the platform, place bets, or conduct financial transactions.
• Colluding with other players to exploit betting markets, casino games, or promotional offers.
• Attempting to exploit technical errors, glitches, or pricing mistakes in sportsbook odds or casino game mechanics.
• Registering more than one account, or using the account of another person.
• Providing false, misleading, or fraudulent information at any stage of registration, KYC verification, or payment processing.
• Using a payment method that is not registered in your own name for deposits or withdrawals.
• Engaging in any activity that dg111 reasonably determines constitutes money laundering, fraud, or any other criminal activity through the platform.
• Attempting to access the platform while subject to a self-exclusion or account suspension.

Account Suspension & Closure

dg111 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to the following circumstances: breach of these Terms & Conditions; suspected fraudulent activity; failure to complete identity verification; evidence of prohibited conduct as defined in Section 9; and at the player's own request.

Where an account is closed due to a breach of these Terms, dg111 reserves the right to forfeit the entire account balance, including any deposited real-money funds pending investigation. In cases where an investigation confirms a material breach, the forfeiture will be final. Where the investigation does not confirm a breach, any legitimately deposited real-money balance will be returned to the player via the most recently used payment method within a reasonable timeframe.

Players wishing to voluntarily close their account may do so by contacting support at [email protected]. Voluntary account closures will be processed within five business days of the request being received, and any verified real-money balance will be returned to the player.

Responsible Gaming

dg111 is committed to providing a safe, fair, and responsible gaming environment for all players across Bangladesh. The platform enforces a strict 21+ age restriction and provides a comprehensive suite of player protection tools accessible directly from the account dashboard.

Available responsible gaming tools include: daily, weekly, and monthly deposit limits; session duration reminders and time-out features; cooling-off periods of between 24 hours and 6 weeks; and permanent self-exclusion. Players are encouraged to make use of these tools proactively. Full details of how to activate each tool are provided on the Responsible Gaming page.

If you believe that gambling is negatively affecting your finances, relationships, or mental health, we encourage you to contact the dg111 support team at [email protected] or to seek assistance from an independent gambling support organisation. dg111 will not send promotional communications to any player who has activated a self-exclusion or cooling-off period.

Limitation of Liability

dg111 provides its platform and all associated services on an "as is" basis. To the maximum extent permitted under applicable law, dg111 expressly excludes all warranties, representations, and conditions of any kind, whether express or implied, in connection with the platform and its services.

dg111 shall not be liable for: any loss of profits, revenue, data, or opportunity; any indirect or consequential losses arising from use of the platform; service interruptions caused by technical failures, third-party infrastructure outages, or force majeure events; losses arising from a player's reliance on any information published on the platform that subsequently proves to be inaccurate; or any losses arising from unauthorised access to a player's account where the player has failed to maintain adequate credential security.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited under applicable law.

Privacy & Data

dg111 collects, processes, and stores player personal data in accordance with its Privacy Policy, which forms part of this agreement by reference. By registering a dg111 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

dg111 implements 256-bit SSL encryption across all data transmission channels. Player financial data is handled exclusively through verified BDT payment partners including bKash, Nagad, Rocket, and Upay. dg111 does not store card numbers, mobile banking PINs, or any other sensitive financial authentication credentials on its own servers.

Amendments to These Terms

dg111 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address associated with their account and/or through a prominent notice on the dg111 platform no fewer than seven days before the amended Terms take effect, except where an immediate amendment is required to address fraud, security, or regulatory compliance issues, in which case the amended Terms take effect immediately upon publication.

Your continued use of the dg111 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and contact support to request account closure before the effective date of the amendment.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. dg111 operates as a safe and reliable online entertainment platform. Players are responsible for ensuring that their use of the dg111 platform is lawful in their jurisdiction.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The failure of dg111 to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

For any queries relating to these Terms & Conditions, please contact the dg111 support team at [email protected]. The support team is available 24 hours a day, 7 days a week, in English.