Player Protection

Responsible Gaming at dg111 — Play Smart, Stay Safe

dg111 is committed to providing a safe, fair, and enjoyable betting environment for every player across Bangladesh. We offer a full suite of responsible gaming tools, enforce a strict 21+ age policy, and provide direct access to professional support whenever it is needed.

21+ Age Policy Enforced

Self-Exclusion Available

24/7 Support Team

Deposit Limits

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Your Wellbeing Comes First

Gambling should always be a source of entertainment — never a financial solution or a way to deal with stress. dg111 takes this principle seriously across every product we offer.

Free responsible gaming tools — no charge, no barriers to access

Instant self-exclusion — activated by contacting [email protected]

Customisable BDT deposit and loss limits per day, week, or month

Our Commitment

Gambling Is Entertainment — Not a Financial Strategy

At dg111, we believe that responsible gaming is not simply a legal obligation — it is a core part of who we are as a platform. The vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh enjoy cricket betting, live casino games, and premium slots purely for entertainment. We want to keep it that way.

Responsible gaming at dg111 means giving every registered player the knowledge, tools, and direct support they need to remain in control of their gambling activity at all times. It means enforcing a strict 21+ age restriction without compromise. And it means making it easy — not difficult — to pause, limit, or stop play when a player feels the need to do so.

dg111's responsible gaming programme covers deposit limits, loss limits, session time-out features, cooling-off periods, and permanent self-exclusion. All tools are available to every registered player at no charge and with no penalty. Your long-term wellbeing is always more important to dg111 than any single wager.

Daily Deposit Limit

৳5,000

Player-defined. Adjustable anytime via account settings or support.

Weekly Loss Limit

৳15,000

Automatic session pause triggered when the weekly limit is reached.

Session Time Limit

2 Hours

On-screen reminder triggered at the player-set session duration.

Self-Exclusion Period

1 – 12 Months

Permanent option also available. Activated immediately upon request.

All limits shown above are illustrative examples of the tools available to dg111 players. Your actual limits are set by you and stored securely in your account. Contact [email protected] to configure or update them at any time.

Player Tools

Six Responsible Gaming Tools Every dg111 Player Can Use

Every tool listed below is available free of charge to all registered dg111 players. They can be activated through your account settings or by contacting our 24/7 English-language support team.

Deposit Limits

Set a maximum BDT amount you can deposit into your dg111 account per day, per week, or per calendar month. Once your limit is reached, the cashier will automatically block further deposits until the period resets. Limits can be lowered instantly; increases take 24 hours to apply — a deliberate cooling-off safeguard.

Loss Limits

Define the maximum amount in BDT that you are comfortable losing in a given time window. When your net losses across all dg111 games — including cricket betting, slots, and live casino — reach your defined ceiling, your account is automatically paused for the remainder of the period. This is one of the most effective tools for preventing losses from escalating.

Session Time Limits

Set a maximum session duration for your dg111 play. When your chosen time — for example, 60 minutes or 2 hours — has elapsed, you will receive a prominent on-screen notification reminding you to take a break. The session time limit is particularly helpful for players who find themselves losing track of time during live cricket matches or extended slot sessions.

Cooling-Off Periods

A cooling-off period temporarily suspends your dg111 account for a short defined duration — from 24 hours up to 30 days. During a cooling-off period, you cannot log in, deposit, or place any wagers. This tool is designed for players who feel they need a short break but are not ready to request a longer self-exclusion. No justification is required to activate a cooling-off period.

Self-Exclusion

Self-exclusion is a formal request to be barred from the dg111 platform for a defined period of 1, 3, 6, or 12 months, or permanently. Once activated, your account is locked immediately and all marketing communications are stopped. dg111 will make every reasonable effort to prevent re-registration during your exclusion period. Self-exclusion requests are processed within one hour of receipt by our support team.

Reality Checks

Reality check notifications are periodic pop-up reminders that appear during active play and display how long you have been playing in the current session, your net win or loss for the session, and the current Bangladesh Standard Time (BST, UTC+6). These prompts help you stay grounded and make conscious decisions about continuing or ending your session.

Step by Step

How to Activate Your Responsible Gaming Settings

Setting up or adjusting your responsible gaming controls on dg111 is straightforward and takes only a few minutes. All tools are available free of charge and accessible at any time.

Access the dg111 platform and log in using your registered credentials. If you have forgotten your password, use the account recovery option on the login page.

Navigate to Account Settings

From your account dashboard, select "Responsible Gaming" or "Account Limits" from the settings menu. All available tools are displayed in a single organised panel.

Select and Configure Your Preferred Tool

Choose the tool you wish to activate — deposit limit, loss limit, session timer, cooling-off period, or self-exclusion — and enter your preferred values in BDT or time duration.

Confirm Your Selection

Review your settings and confirm. Limit reductions and self-exclusion take effect immediately. Limit increases require a 24-hour review period before becoming active — this is intentional and cannot be bypassed.

Contact Support If Needed

If you cannot locate the settings panel or prefer to speak with a team member, email [email protected] or use the 24/7 live chat. Our English-speaking team in Bangladesh will process your request immediately.

Warning Signs

Recognising Problem Gambling Behaviour

Problem gambling can affect anyone regardless of age, income level, or gaming experience. Recognising the early warning signs is the first and most important step toward getting help. If any of the following behaviours sound familiar, dg111 encourages you to reach out to our support team or one of the professional organisations listed below.

Spending more money on gambling than you originally intended or can afford
Chasing losses by placing larger or more frequent bets after a losing session
Gambling to relieve stress, anxiety, boredom, or emotional distress
Lying to family members or friends about the frequency or amount of your gambling activity
Neglecting work, studies, family responsibilities, or personal health to gamble
Borrowing money, taking loans, or selling personal belongings to fund gambling
Feeling irritable, anxious, or restless when attempting to reduce or stop gambling
Repeated unsuccessful attempts to cut back or stop gambling on your own
Using gambling as a primary source of entertainment or emotional escape

If you recognise three or more of the above signs in your own gambling habits, we strongly encourage you to activate self-exclusion immediately and reach out to a professional support service. You are not alone — help is available.

Self-Assessment

Are You Gambling Responsibly?

The following questions are adapted from internationally recognised responsible gaming self-assessment frameworks. Reflect honestly on each question. If you answer "Yes" or "Sometimes" to several of these, consider using dg111's responsible gaming tools or contacting our support team.

1 In the past month, have you gambled with money that was set aside for essential expenses such as rent, food, bills, or family needs?

Never

Sometimes

Often

Always

2 Have you ever tried to recoup your losses by placing additional bets immediately after a losing session?

Never

Sometimes

Often

Always

3 Do you find it difficult to walk away from a betting session even when you have reached your planned spending limit?

Never

Sometimes

Often

Always

4 Has gambling caused arguments, tension, or concern among your family members, close friends, or colleagues?

Never

Sometimes

Often

Always

5 Do you ever feel that you need to bet with larger amounts of money to get the same level of excitement that smaller bets once provided?

Never

Sometimes

Often

Always

6 Have you ever borrowed money or sold possessions specifically to fund your gambling activity on any platform, including dg111?

Never

Sometimes

Often

Always

This self-assessment is for personal reflection only — your answers are not recorded by dg111. If you are concerned about your responses, contact our support team at [email protected] or activate self-exclusion through your account settings right now.

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Strictly 21 and Over Only

Age Restriction

21+ Age Policy — No Exceptions

dg111 operates a strict minimum age policy: all registered players must be 21 years of age or older. This policy applies to all players in Bangladesh and is enforced at the point of registration through our Know Your Customer (KYC) identity verification process.

During KYC verification, players are required to submit a government-issued identity document — such as a National Identity Card (NID) or passport — that clearly confirms their date of birth. Any account found to belong to a player under the age of 21 will be permanently closed immediately, and any funds held in that account will be handled in accordance with our underage account closure procedure.

If you are a parent or guardian and believe that a minor in your household may have accessed the dg111 platform, please contact [email protected] immediately. We will investigate and act on all such reports without delay.

Underage Access Prevention

Mandatory NID/passport verification blocks all accounts where age cannot be confirmed as 21 or above before any wagers are placed.

Parental Controls Advice

We recommend using device-level parental control software to prevent minors from accessing online gambling platforms, including dg111.

Get Help

Support Resources for dg 111 Players

If you or someone you know is struggling with problem gambling, the following resources and dg111's own support channels are available around the clock. Reaching out is a sign of strength — not weakness.

dg111 Live Chat

Our English-speaking support team is available 24 hours a day, 7 days a week via live chat directly within the dg111 platform. Ask for the responsible gaming team and a specialist will assist you immediately — including activating self-exclusion or setting account limits on your behalf.

Email Support

For non-urgent responsible gaming requests — such as requesting a detailed account activity report, adjusting long-term limits, or submitting a formal self-exclusion request — email [email protected]. All responsible gaming emails are acknowledged within 72 hours and resolved within 7 business days.

Gamblers Anonymous

Gamblers Anonymous is an international peer-support organisation for people who believe they may have a gambling problem. The programme is based on a 12-step recovery model and runs free support group meetings. If you are in Dhaka, Chittagong, or Sylhet, in-person and online meetings may be accessible to you.

National Mental Health Support

The National Institute of Mental Health (NIMH) in Dhaka and the Bangladesh Association of Psychiatrists provide professional mental health support to residents across Bangladesh. Problem gambling is a recognised mental health condition and qualified professionals can help with assessment, counselling, and treatment.

What dg111 Will Always Do

Enforce the 21+ age restriction through mandatory KYC identity verification on every account
Provide free, immediate access to all responsible gaming tools for every registered player
Process self-exclusion requests within one hour of receipt, with no questions asked
Stop all promotional and marketing communications to self-excluded players immediately
Train our support team to handle responsible gaming enquiries with sensitivity and professionalism
Regularly review player activity patterns to identify potential signs of problem gambling behaviour

What dg111 Will Never Do

Send bonus offers or promotional materials to any player who has activated self-exclusion or a cooling-off period
Allow a player to bypass a deposit or loss limit that they themselves have set
Pressure or incentivise a player to reverse or cancel a self-exclusion request
Knowingly permit a player under the age of 21 to maintain an active account or place wagers
Make responsible gaming tools difficult to find, access, or use — they are prominently placed in account settings
Dismiss or delay a responsible gaming support request — all such requests are treated as the highest priority

Practical Tips

Tips for Keeping Your dg111 Play Healthy

These practical guidelines are recommended by dg111 to all players in Bangladesh who want to keep gambling a fun, controlled, and sustainable part of their leisure time.

Set a Budget Before You Play

Decide on a fixed BDT amount you are comfortable losing before you start any session. Treat that amount as a leisure expense — the same way you might budget for a cinema ticket or a meal out in Dhaka. Never play with money earmarked for rent, bills, bKash savings, or family expenses.

Set a Time Limit for Every Session

Before you log in to dg111, decide how long you will play and stick to it. Use the session time limit tool in your account settings to enforce this automatically. Taking regular breaks during play — especially during long IPL or BPL cricket matches — helps you stay sharp and in control of your decisions.

Gamble for Fun, Not for Profit

The house always maintains a mathematical edge across all casino games and sports betting markets. Treat any winnings as a pleasant bonus — not an expected income stream. If you find yourself relying on dg111 winnings to cover living costs, this is a serious warning sign that professional support may be needed.

Never Chase Your Losses

One of the most dangerous gambling behaviours is chasing losses — placing increasingly large bets in an attempt to recover money already lost. If you reach your session budget, stop. Log out, take a break, and return another day with a fresh perspective. dg111's loss limit tool can prevent automatic escalation of stakes after a losing run.

Play Sober and Rested

Avoid gambling when you are emotionally distressed, tired, or have consumed alcohol. Impaired judgement significantly increases the risk of making poor wagering decisions and spending beyond your intended budget. The best dg111 sessions happen when you are relaxed, well-rested, and playing purely for entertainment.

Talk Openly With Someone You Trust

If you feel your gambling is becoming a concern — even a small one — talk about it with a trusted family member, friend, or colleague. You do not need to wait until the problem is severe. Early, open conversations are the most effective form of prevention. dg111's support team is also available at any time to listen without judgement.

Play Responsibly

Enjoy dg111 — Within Your Limits

Now that you are fully informed about dg111's responsible gaming tools and commitments, explore everything our platform has to offer — from live cricket betting to premium slots and live casino games. Play smart. Play safe. Play dg111.

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